Last updated: April 4, 2026
The data controller responsible for your personal data is NOVA INNOVATIONS SOFTWARE DESIGN L.L.C S.O.C, located at T-36, Al Jadaf, Dubai, UAE. You can reach us at hello@novakhan.com for any data protection inquiries.
We collect information you provide directly to us, such as when you create an account, place an order, make a reservation, or contact us. This may include your name, email address, phone number, payment information, and delivery address.
We use the information we collect to provide, maintain, and improve our services, process transactions, send order confirmations and updates, respond to your inquiries, and communicate with you about products, services, and promotions.
We share your information with the restaurant you are ordering from so they can fulfill your order. We also share information with our payment processing partners to process payments securely. We do not sell your personal information to third parties.
We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. Payment information is processed securely through our payment partners and is never stored on our servers.
We use cookies and similar technologies to maintain your session, remember your preferences, and improve our services. You can control cookie settings through your browser preferences.
We process your personal data on the following legal bases: (a) performance of a contract — to provide you with our services and process your orders; (b) legitimate interest — to improve our platform and communicate with you; (c) consent — where you have opted in to marketing communications; and (d) legal obligation — where required by applicable law.
We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required by law to retain it for a longer period.
Our services are operated from the United Arab Emirates. If you are accessing our services from the European Economic Area or other regions, your data may be transferred to and processed in countries outside your jurisdiction. We take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.
You have the right to access, correct, update, or delete your personal data at any time. You may also request data portability, restrict processing, or object to processing based on legitimate interest. To exercise any of these rights, contact us at hello@novakhan.com. You also have the right to lodge a complaint with your local data protection supervisory authority.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
If you have any questions about this privacy policy, please contact us at hello@novakhan.com.